Quality Assurance Specialist (New Haven)
September 10, 2019
Columbus House, Inc.
Job Posting: Full Time, Non-Exempt, Non-Essential
Quality Assurance Specialist
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VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested.
Under the direction of the Director of Quality Assurance and Data Analytics, the Quality Assurance Specialist participates in and supports the agency's audit and accreditation processes. Assists with the coordination, organization and data entry of the agency's performance improvement system, emergency drills, and compliance activities.
Qualifications, Knowledge, Skills & Abilities
Required: Bachelor's Degree required; Minimum of two years' experience in a homeless services organization; Knowledge of Motivational Interviewing, Person-Centered-Planning, Harm Reduction, Trauma Informed and Gender Specific Care and Housing First philosophies and models; Ability to work with improvement teams and foster teamwork; Excellent organizational and time management skills; Strong written and oral communication skills; Superior facility with Excel; Valid driver's license with a good driving history and daily access to an automobile.
Desired: Master's Degree/Licensed; Work experience in a quality assurance/compliance role; Knowledge of continuous quality improvement methodologies; Knowledge of mental health, substance abuse and homelessness; Experienced with CARF accreditation process; Experienced with HMIS database; Knowledgeable of funder standards: HUD, DMHAS, DOH, BOS etc.
Supports agency audit and compliance process; conducts spot audits; coordinates external audits; prepare pre-audit documentation; familiar with contracts and program specific requirements; Supports agency accreditation efforts; reviews Policies & Procedures; drafts and revises CARF summaries; compiles accreditation material; Coordinates emergency drills; collects, enters, and organizes drill data; follows up on performance improvement plans; Participates in the performance improvement process; gathers PI data, edits, organizes and follows up on performance improvement plans; Data entry, including satisfaction surveys, incident reports, grievance, emergency drills, etc.; Coordinates agency training schedule and conducts in-service trainings as appropriate; Supports the Client Rights Officer in grievance investigations; Supports root cause analysis of critical incidents; Other related duties as assigned.
Supervised by: Director of Quality Assurance
Salary Range: $17.00 to $19.00 per hour depending on education and experience plus excellent benefits.
Schedule: 40 hours per week, 9:00 a.m. to 5:00 p.m. Monday-Friday
Equal Opportunity Employer: Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity