Coordinated Access Network (CAN) Specialist (New Haven, CT)

January 31, 2020

Columbus House, Inc.

Job Posting: Full Time, Non-Exempt, Non-Essential

Coordinated Access Network (CAN) Specialist

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested


Under the dual direction of the Director of Emergency Services and CAN Manager, CAN Specialist supports the mission of the Greater New Haven Coordinated Access Network Task Force members, public and private partners, and United Way team to develop, implement, and measure homeless services that address homelessness for chronically homeless adults, youth and families. The CAN Specialist will work closely with the CAN Manager, CAN System Coordinators, Family Navigators, and community providers to assist individuals and families to access emergency shelters, implement a set of services to expedite the process of housing chronically homeless individuals , diversions and exit homelessness to a variety of housing options in the GNH CAN service area (Ansonia, Beacon Falls, Bethany, Branford, Derby, East Haven, Guilford, Hamden, Madison, Milford, New Haven, North Branford, North Haven, Orange, Oxford, Shelton, Seymour, West Haven, or Woodbridge).

Qualifications, Knowledge, Skills and Abilities

BA degree preferred, 2 to 3 years of related experience along with diversion experience. Experienced individual to work with people who are homeless and who have a history of mental health issues and substance abuse. Knowledgeable of community resources. Must have organizational and network skills to create linkages to medical, mental health, substance abuse treatment, employment, and educational opportunities; sensitivity to working with people with various cultural backgrounds and must have knowledge of Trauma Informed and Gender Specific care services. Computer literate with the ability to learn new software programs required. Must have valid Driver’s License and a good driving record. Bi-lingual English/Spanish preferred.


Provide CAN assessments for clients scheduled through 211. Record all outcomes in HMIS and smart sheets. Build and maintain trusted relationships with frontline staff, management and leadership from CAN participating agencies .Respond to questions from agency staff/clients about CAN assessment status, shelter waitlist status and general CAN Entry system. Communicate effectively with 211. Assist with generating reports related to overall system functioning and the number of clients added and removed from shelter waitlist, diverted, and enrolled in shelter. Track and report on follow up for clients diverted at CAN assessment. Maintain regional shelter waitlist. Coordinate, participate in weekly Entry Team meetings and daily shelter update calls. Participate in CAN Team meetings. Participate in shelter discharge discussions during morning calls. Participate in Housing Case Conferences, and DSC meetings as needed. Support CAN System Coordinators with Entry and Exit work as needed.

Supervised by: Director of Emergency Services and CAN Manager

Salary Range: $17.30 to $19.23 per hour plus excellent benefits

Schedule: Monday – Friday 9:00 a.m. to 5:00 p.m. with some flexibility


How to apply (choose only one; indicate where you saw posting):

*Email your resume and a cover letter to

*Send your resume and a cover letter to Human Resources Specialist, Columbus House Inc., P.O. Box 7093, New Haven CT 06519

*Fax your resume and a cover letter to 203-773-1430

*Apply via our site

Equal Opportunity Employer: Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity 

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