Residential Services Administrator (Part -time; New Britain, CT)

May 13, 2020

Columbus House, Inc.

Job Posting: Part Time, FLSA Non-Exempt, Non-Essential

Residential Services Administrator

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested


Under the direction of the Manager of Middlesex Emergency Services, the Residential Services Administrator provides case management services to formerly chronically homeless adults now living in long term supportive housing apartments at The Jefferson located in New Britain by providing linkages to educational, employment, vocational, spiritual and recreational opportunities in addition to mental health and medical treatment; to do everything reasonably possible to help keep tenants in housing.

Duties and Responsibilities

Provide linkages for clients who are in need of social, mental health, educational, vocational, recreational, spiritual, and or substance abuse services. Provide transportation to appointments for residents as appropriate. Coordinate and collaborate with other agencies and social service providers. Develop mutually reinforcing relationships with landlords and assist residents with finding housing as needed. Attend weekly and monthly agency, program and network meetings. Monitor all cases assigned and complete all documentation/charting required by Columbus House and its funders. Create strength-based person-centered service plans. Collaborate with property management and housing Authorities. Assist in the creation and facilitation of a tenant board and meetings. Other related duties as assigned.

Qualifications, Knowledge, Skills and Abilities

Bachelor’s Degree in Human Services required with a minimum of two years’ experience working in human services or related fields. Excellent organizational and time management skills with a deadline oriented mindset. Strong written and oral communication skills employing the English language. Proficient is Microsoft Office and other common desk top applications. Able to effectively use the local network of substance abuse, mental health, and social services providers in New Britain and New Haven. Familiar with criminal justice and able to engage, manage, motivate, and support. Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics. Complete knowledge base of all aspects of the delivery of person-centered case management. Able to meet all documentation requirements. Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care and motivational interviewing. Valid drivers’ license with a good driving.

Supervised by: Manager of Middlesex Emergency Services

Salary: $17.30 - $19.23 per hour plus paid time off

Schedule: 20 Hours per week, Monday – Friday, First shift flexible


How to apply (choose only one; indicate where you saw posting):

*Email your resume and a cover letter to

*Send your resume and a cover letter to Human Resources Specialist, Columbus House Inc., P.O. Box 7093, New Haven CT 06519

*Fax your resume and a cover letter to 203-773-1430

*Apply via our site

Equal Opportunity Employer: Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity 

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