Shelter Case Manager (Full-time; New Haven, CT)

October 28, 2020

Columbus House Inc.

Job Posting: Full Time, FLSA Non-Exempt, Non-Essential

Shelter Case Manager

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested


To provide case management to homeless shelter residents; to network with the greater New Haven shelter system and mental health/substance abuse/social/medical/housing service systems; to collaborate with clinicians and other service providers as well as other Columbus House Case Managers; to manage, link to services, support housing search; to empower residents.


Bachelor’s degree or Associates degree with 3 years relevant work experience required as well as a valid Driver’s License and excellent writing skills. Must have full understanding of and able to effectively use the local network of substance abuse, mental health, and social services providers. Familiar with criminal justice and able to engage, manage, motivate, and support. Time management skills and computer literate with a deadline- oriented mindset. Able to meet all documentation requirements; complete knowledge base of all aspects of the delivery of person-centered case management. Able to assess strengths, barriers, and needs to assist clients in identifying personal goals, values and priorities, ability to advocate for consumers. Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics; capacity to work within a team and foster teamwork. Flexible, able to seek out opportunities for clients to lead fulfilling lives. Crisis intervention skills, boundaries, confidentiality, universal precautions, harm reduction, strong empathetic skills. Ability to maintain her or his own wellness and to be continually striving for improvement. Bi-lingual English/Spanish preferred.


Case manages 25 shelter residents; provide front door assessments and diversion as part of the Coordinated Access Network. Service and engage consumers weekly at minimum or as needed, building a trusting working relationship. When appropriate, make referrals to agencies for SA/MH, medical, vocational, educational or housing needs. Link consumers with entitlement providers as needed. Occasionally provide transportation to medical/clinical appointments using agency provided vehicles. Network with other providers that may be working with the consumer. Complete all required documentation accurately and timely, including reporting all contacts and maintaining consumers’ charts. Input all required client-related data into computer database program completely, accurately and in timely fashion. Participate in staff meetings, training, individual supervision and other related meetings. Facilitate weekly group meetings addressing relapse prevention and life skills in addition to a weekly house meeting. Advocate for client in regulatory and legal settings as required. Ensure random weekly toxicological tests on consumers. Other related duties as assigned.

Supervised by: Manager of Emergency Services

Salary: $17.30 to $19.23 per hour plus excellent benefits

Schedule: Monday-Friday 40 hours, flexible 9am-5pm 

with one late night (10:00 am to 6:00 pm or 11:00 am to 7:00 pm).


How to apply (choose only one; indicate where you saw posting):

*Email your resume and a cover letter to

*Send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., P.O. Box 7093, New Haven CT 06519

*Fax your resume and a cover letter to 203-773-1430

*Apply via our site

Equal Opportunity Employer: Minorities/Females/Protected Veterans/Individuals 
with Disabilities/Sexual Orientation/Gender Identity

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