SSVF Case Manager (Full-time; Middletown, CT)

August 30, 2022

Columbus House, Inc.
Job Posting: Full Time, FLSA Non-exempt, non-essential
Floating Supportive Services for Veteran Families (SSVF)Case Manager
(Position located in Middletown)

VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested.


Under the direction of the SSVF Senior Program Manager, the SSVF Case Manager will provide case management services to veteran households who are homeless or at risk of homelessness. Case management services will include housing search, placement, counseling, service coordination, monitoring, and evaluation of program participant progress toward housing goals and linkages to outside referrals.


Qualifications, Knowledge, Skills and Abilities

Bachelor’s Degree in Human Services required with a minimum of two years’ experience working in human services or related fields. Excellent organizational and time management skills with a deadline-oriented mindset. Strong written and oral communication skills employing the English language. Proficient is Microsoft Office and other common desk top applications. Able to effectively use the local network of substance abuse, mental health, and social services providers. Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics. Complete knowledge base of all aspects of the delivery of person-centered case management. Able to meet all documentation requirements. Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care and motivational interviewing. Valid drivers’ license with a good driving history.


Duties and Responsibilities

The primary office location will be in Middletown, but the Floating SSVF Case Manager may be asked to work out of the New Haven and New London SSVF offices for an extended period based on staffing needs. Assist and monitor SSVF veteran household’s progress or housing retention from program entry until successfully discharged. Outreach and engage clients as necessary; provide intensive site and mobile case management services. Identify housing assistance options and assist with securing affordable housing within 90 days of program entry and provide ongoing check-in with consumers to help meet their housing needs. Provide linkages for clients who are in need of social, mental health, educational, vocational, recreational, spiritual, and or substance abuse services. Coordinate and collaborate with other agencies and social service providers. Attend weekly and monthly agency, program, and network meetings. Monitor all cases assigned and complete all documentation/charting required by Columbus House and its relevant funders. Enter and maintain all client charts accurately and timely into the Homeless Management Information System Database Case Worthy. Other related duties as assigned in support of a 30-client case load.


Supervised by: Senior SSVF Program Manager
Salary: $17.30 to $19.23 per hour plus excellent benefits.
Schedule: 40 Hours per week, Flexible, Monday – Friday 9:00 am to 5:00 pm


How to apply (choose only one; indicate where you saw posting):

*Email your resume and a cover letter to

*Send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., P.O. Box 7093, New Haven CT 06519

*Fax your resume and a cover letter to 203-773-1430

*Apply via our site


Equal Opportunity Employer: Minorities/Females/Protected Veterans/ Individuals with Disabilities/Sexual Orientation/Gender Identity.

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